Support | Jium

Demo and getting started

The demo is a read-only practice studio where you can explore a public song's stems, waveform, sections, lyrics, chords, and score without an account. Demo mix and loop changes are not saved to a personal library.

Sign in and registration are required before you upload your own file. Passwords must be at least 8 characters.

Import a file and check upload status

Jium's iOS release policy uses the system file picker so you explicitly choose a supported audio file. It does not request broad access to your photo library or microphone.

If the upload status is still processing, keep the app open and check the network connection. If it shows a failure, use Retry on that screen and verify the file format and size.

Library and studio

The library shows completed songs and songs still being processed. Processing items can refresh automatically until their status changes.

The studio provides stem volume and mute controls, seeking, A-B loop playback, waveform, lyrics, sections, and chords. If you hear no audio, check device volume, silent mode, and each stem's mute state.

When credits are insufficient

You cannot start new audio processing when credits are insufficient. Jium's iOS release policy does not provide credit purchases or links to an external purchase page. The release only shows the current balance and limitation.

Account deletion and recovery state

Once distributed, the iOS app will let you confirm Delete Account on the account screen. Jium then starts removing uploads, derived files, share links, and account information. A completed deletion cannot be undone.

If a network or storage problem prevents deletion from finishing, retry from the account screen. While deletion is pending, you cannot start new work; the app shows only completion or retry guidance.

What to include when contacting support

If the problem continues, email [email protected]. Send only the minimum information needed to reproduce it.

The screen where it happened, the approximate time, and the file format
The exact error message and steps you already tried
Your registration email if account lookup is necessary. Never send your password.